22 Jun

Customer Service Representative Empleos vacantes en Hewlett Packard Enterprise Tlaquepaque

Position
Customer Service Representative
Company
Hewlett Packard Enterprise
Location
Tlaquepaque JAL
Opening
22 Jun, 2018 30 days ago

Hewlett Packard Enterprise Tlaquepaque requiere con urgencia la posición de Customer Service Representative siguiente. Por favor, lea este anuncio de trabajo cuidadosamente antes de aplicar. Hay algunas calificaciones, experiencia y habilidades requisito de que los empleadores requieren. Hace tu trayectoria profesional encaja con estos requisitos? Asegúrese de que entiende el papel que está solicitando y que se adapta a sus habilidades y calificaciones.

Siga las instrucciones en línea, completar todos los campos necesarios, y proporcionar toda la información pertinente para que su solicitud sea presentada correctamente. Al hacer clic en el botón 'Apply this Job' (abre en ventana nueva) se le llevará al formulario de solicitud en línea. Aquí se le pedirá que proporcione datos personales y de contacto, responder a preguntas relacionadas con el empleo, y mostrar cómo usted cumple con los criterios de selección clave.

Customer Service Representative Empleos vacantes en Hewlett Packard Enterprise Tlaquepaque Empleos Detalles:

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.

Global Sales Operations for Hewlett Packard Enterprise is an exciting and dynamic organization responsible for driving the operation in support of our Customers, Partners and Sales force as well as leading and defining the improvements to experiences to enable growth for HPE.

Activities:
Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

Contributes to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities.
Represents team as a subject matter expert on internal processes to other functions and organizations.
Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships).
Communicates with both internal and external customers at the individual contributor and management levels.

Education and Experience Required

First level university degree or equivalent experience.
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

  • Portuguese is a plus
Knowledge and Skills

Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local
Language as well as other languages as required.
Intermediate understanding of moderately complex internal operational issues.
Developed problem-solving and analytical skills.
Broad knowledge of the end-to-end process of sales operations.
Developing knowledge of local legal compliance issues.
Demonstrated teamwork and collaboration skills.
Ability to structure and apply developed organizational skills to manage daily operational issues.

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


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